Privacy Policy
Privacy Policy
Last Updated: July 11, 2026
At MercaNow, we highly value your privacy and are committed to protecting your personal data in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL) and the E-Commerce Law.
1. Store Identity and Contact Information
MercaNow is owned and operated by MLFK ALMHNY ALMTKAML (Commercial Registration No. 7053615733). We are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our online store at:
For privacy-related inquiries or support, you may contact us through:
- Phone: +966554980293
Our store operates in compliance with the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL) and the E-Commerce Law.
2. Types of Personal Data We Collect
We collect different types of personal data to provide our services and improve your shopping experience, including:
Personal Identification Information
- Full name
- Mobile phone number
- Email address
Address Information
- Shipping address
- Billing address
Order Information
- Purchased products
- Order history
- Order status
Payment Information
We do not store your payment card or bank account details on our servers. All payment transactions are securely processed by certified third-party payment providers. We only receive confirmation that the payment has been completed successfully.
Browsing Data and Cookies
This may include:
- IP address
- Browser type
- Visited pages
- Time spent on the website
- Cookie-related information used to improve your browsing experience
Customer Support Information
Any information you voluntarily provide when contacting our customer support via email, phone, or other communication channels.
3. Purposes of Processing Personal Data
We use your personal data for the following purposes:
- Processing and fulfilling your orders
- Shipping and delivery
- Payment processing and invoicing
- Customer support and responding to inquiries
- Sending promotional offers, updates, and marketing communications (only with your explicit consent)
- Improving our website, products, and customer experience
- Detecting and preventing fraud or unlawful activities
- Complying with legal, regulatory, tax, and anti-fraud obligations under Saudi laws
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Contract Performance
To process your purchases and provide the requested products and services.
Legal Obligation
To comply with applicable Saudi laws and regulatory requirements.
Legitimate Interest
To improve our services, enhance security, and prevent fraud, provided that such interests do not override your rights and freedoms.
Consent
Where required, particularly for direct marketing purposes, we will obtain your explicit consent before processing your data. You may withdraw your consent at any time, and doing so will be as easy as giving it.
5. Sharing Your Personal Data
We may share your personal data only when necessary with:
- Shipping and delivery companies
- Secure online payment providers
- Hosting and technical support service providers
- Website analytics providers
- SMS and email communication providers (for order updates and marketing, where consent is provided)
- Government authorities or regulatory bodies when required by law, court order, or to protect our legal rights and customers
6. Data Retention and Disposal
We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal, accounting, or regulatory obligations.
Once the retention period expires, or when the data is no longer required, it will be securely deleted or permanently anonymized.
7. Your Rights
Under the Saudi Personal Data Protection Law (PDPL), you have the right to:
- Know how your personal data is collected and processed.
- Access your personal data and obtain a copy of it.
- Request correction of inaccurate or incomplete personal data.
- Request deletion of your personal data where legally applicable.
- Withdraw your consent at any time for processing activities based on consent, particularly direct marketing.
- Submit a complaint to the competent authority if you believe your personal data has been processed unlawfully.
To exercise any of these rights, please contact us at:
We will respond to your request within 30 days of receipt. This period may be extended if the request is particularly complex or if we receive a large number of requests.
8. Cookies and Marketing
MercaNow uses cookies to improve your browsing experience.
Types of cookies we use include:
Essential Cookies
Required for the proper operation of the website, such as maintaining your shopping cart.
Preference Cookies
Used to remember your preferences, such as language selection.
Analytics Cookies
Help us understand how visitors use our website so we can improve it.
Marketing Cookies
Used to display advertisements relevant to your interests.
You can manage cookie preferences through your browser settings.
You may also unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
9. Data Security and Data Breach Notification
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
These measures include:
- SSL encryption for secure communications
- Restricted access to personal data on a need-to-know basis
- No storage of sensitive payment card information on our servers
If a personal data breach occurs that may affect the rights or freedoms of our customers, we will notify the competent authority in the Kingdom of Saudi Arabia within 72 hours of becoming aware of the breach and will inform affected individuals as soon as reasonably possible.
10. Scope of This Privacy Policy
As MercaNow is a general e-commerce store offering a variety of products, the personal data we collect mainly consists of identification details, contact information, addresses, and order-related information required to process purchases and deliveries.
We do not intentionally collect sensitive personal data specific to certain industries (such as medical records, design files, or similar information) unless it is explicitly required to fulfill a product or service requested by the customer.
We are committed to collecting only the personal data necessary to provide our services efficiently and in compliance with applicable laws.